About…

Born with a natural deep voice Louise has been recognised and remembered for her voice all her life.

Louise enjoys speaking but is also passionate about listening and feeling heard. During her many years working in a variety of different sales roles Louise learnt the importance of listening to customers and how making them feel heard was often the key to gaining them or retaining them as a customer.

In 2018 Louise’s voice began to hurt. Benign lumps were found on her vocal cords resulting in a operation to remove them. Following this procedure Louise had to be silent for 2 weeks. It was during this time that her listening skills improved immensely and the importance of feeling heard became very apparent.

Louise now shares techniques to help you become conscious of listening actively to improve all communication and relationships both at work and at home. Listening is known to improve productivity and increase revenue. Listening is invaluable for people’s mental health and wellness.

When not working Louise has a very busy and varied social life. Louise enjoys having a great work / life balance which involves many hobbies including Amateur Dramatics, playing in a ladies football team, cycling, snooker, open water swimming, walking and most recently running. Listening is imperative in all aspects of Louise’s life. Listening to the Director of the show, the football coach, the lifeguards and environmental sounds to stay safe when cycling and running on the roads. Louise regularly sees first hand when ‘not listening’ causes issues, raises stress levels, wastes time and breaks relationships. Such an important communication skill is so often overlooked and disregarded.